Armstrong World Industries’ Shipping Policy

This Armstrong Shipping Policy is subject to the nationalaccounts.armstrongceilings.com Terms of Use, available here.

All Armstrong Product orders placed on nationalaccounts.armstrongceilings.com are processed within 1 to 3 business days* after you receive your order confirmation email. You will receive another notification when your order has shipped.

*For customers domiciled in the United States, excluding weekends and United States (and applicable state) holidays; and for customers domiciled in Canada, excluding weekends, United States (and applicable state) holidays and Canadian (and applicable provincial) holidays.

Shipping Estimates

Shipping charges for your order will be calculated and displayed at checkout.

How Do I Check the Status of my Order?

When your order has shipped, you will receive an email notification from Armstrong. If the order is being delivered via Armstrong's small parcel carrier (FedEx) or LTL (less than truckload) carrier (Old Dominion), your email will include a tracking number you can use to check delivery progress.

Some Armstrong orders are fulfilled locally using our large network of building material distributors. If your order is being delivered by one of our distribution partners, you will receive an email with an estimated delivery date. You will likely also receive a phone call to schedule your delivery window with the delivery partner.

All estimated delivery time frames are clearly stated on the product detail page for the item you ordered. Our most popular products are typically delivered within 5 business days, while other items have a lead time up to 10 days, 2-4 weeks, or 4-6 weeks.

If you have any questions about your order status or delivery, please contact our customer service team at (717) 967 8182 or fill out this form.

Refunds, Returns, and Exchanges

If you are not satisfied with the products after receiving your order, you may contact our customer service department within 30 days of receiving the products to request a refund. See our complete Return Policy here.